HERE TO HELP

Dearwhile support

Dearwhile is in private beta. For help with your account, invitations, uploads or a problem in the app, contact [email protected].

Reporting a problem

Tell us your phone model, iOS or Android version, the steps that led to the problem and any error message. Please do not email passwords, sign-in codes, private invitation links or sensitive photos.

Joining a shared memory

Install Dearwhile using the TestFlight invitation from your beta organiser, then reopen the memory invitation. Sign in and request to join. The memory owner approves requests made through a link; an owner can also add an existing account directly by email.

Photos still uploading?

Photos stored in iCloud may need to download to your phone before selection finishes. Uploads also depend on your connection and file size. Keep the app open while checking progress; pending uploads can resume when you return to the app.

Deleting your account

In Dearwhile, open your profile, choose Delete account and follow the confirmation steps. This permanently removes your account and its associated data; cloud media deletion is processed separately. If you cannot access your account or do not have the app installed, you can submit an online request at our Account and data deletion page or email us at [email protected].

Beta access

Ask your beta organiser for installation access. A shared memory link does not install the app or provide a public TestFlight invitation.